Glass Repair FAQ

1. Is there a difference between repair and replacing auto glass?
Yes. Portland Glass repairs damage on your existing windshield using state-of-the-art technology. Should the windshield need to be replaced, your Portland Glass installation specialist follows strict standards and procedures to be confident your new windshield is safely installed.

2.  Does Portland Glass just fix auto glass?
No, we offer a wide range of glass products and services. Click here for more information.

3. Does Portland Glass use DOT (Department of Transportation)-certified glass when doing replacements?
Absolutely. We not only use DOT-certified glass for each installation, we inspect each piece for optical clarity and quality.

4. Can Portland Glass provide services to meet my demanding schedule?
We sure can. We know your schedule can get hectic, so we offer mobile service, sending an installation specialist to your vehicle.

5. Where's the nearest Portland Glass location in my area?
There's probably a Portland Glass Service Center or affiliate location very near you.  Use our online Service Center Locator or call 1-866-838-4527 for more information.

6. How does my insurance company get billed for the auto glass services?
Portland Glass handles the entire insurance claim process for you. Once you schedule service with us, we will confirm your glass coverage and place the claim directly with your insurance company.

7. What if I don't have full glass coverage?
If you don't have full glass coverage, or if you have a deductible, you may need to pay a portion when you pick up your vehicle.

8. Are your installation specialists certified?
Absolutely. Not only are most of Portland Glass installation specialists certified by the National Glass Association (NGA), our specialists also achieve SmarTechTM certification levels far exceeding the NGA's certification standards. That's how we can promise that "We install confidence."

9. Is there a warranty or guarantee on your services?
Our workmanship and your satisfaction is 100% guaranteed. If you're not happy with the job that was done, we'll make it right.